I personally perform all aspects of the Mercedes service on-site, strictly following the official Mercedes-Benz workshop procedures.

 

I begin by inspecting the vehicle for safety and roadworthiness, followed by a short, mandatory road test — ideally with the customer present in the vehicle. 

 

This process helps assess the vehicle's current condition and tests its performance through all stages of warming up. It also heats up any oils that need to be drained during the service, making the drainage more efficient.

 

While the service is being carried out, a thorough inspection of the vehicle is also conducted. An itemised report of the findings, along with an estimate for any necessary repairs, will be provided with the invoice upon completion.

 

A computer diagnostic test is also performed, and the results are stored for future reference. Customers can obtain a copy of these results upon request.

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"Absolutely brilliant - fixed in no time would highly recommend."​

 

The service reminder on the instrument panel will be reset to indicate when the next service is due, and the vehicle’s service booklet will be stamped.

 

For newer vehicles without a physical service booklet, where records are maintained online on the DSB platform, it is recommended to keep a duplicate service booklet as a hard copy backup of your vehicle's service history.

The Mercedes Service generally takes approximately 2-3 hours; depending on what service is required.

 

Upon completion I will go through and can point out any defects that have been found, along with pictures that I take in the process for the areas which are not so easy to show. (These photographs can be forwarded by email upon request.)

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"Excellent service and knowledge of the car. Highly recommended."

 

Any additional work required will typically need to be rescheduled, depending on the availability of parts and authorisation for the work. Parts will be ordered from the main dealer and personally collected by me to be used for repairs upon my return.

 

The Block Exemption Regulation (BER) allows non-Mercedes-Benz personnel to work on vehicles under warranty without invalidating it.

 

For more information on the Block Exemption Regulation (BER), follow this link: [Block Exemption Regulation - BER](https://webarchive.nationalarchives.gov.uk/20090609013744/http://www.berr.gov.uk/whatwedo/consumers/fact-sheets/page38070.html).

 

To ensure compliance with these guidelines, all genuine parts and their Mercedes-Benz part numbers are itemized on the final invoice.